A couple of years ago, as part of my
Family and Marriage studies, we did some assignments dealing with
couples communication. Psychologists have come up with a couple of
models of what effective communication looks like for couples,
calling them the Awareness Wheel and Listening Cycle.The previous
links go to a couple of pages at Momentum Counseling Services that do
a good job of explaining what those are, so I won't go into detail,
here. What I do want to share is a portion of an interview I did for
that class. It was as a way to practice using the principles behind
the Awareness Wheel and Listening Cycle, and to demonstrate some
competence. It was with a young woman I will call Sylvia. Her name
was changed to protect her anonymity.
Just so you know, I think the principles involved go well beyond just couples. I think they are appropriate for any situation where more than casual communication is desired. Not all communications need to be deep. Some kinds of communications work best when superficial. This just doesn't apply as well to them, as it does more intimate sharing.
Awareness Wheel and Listening Cycle -
Sylvia
Sylvia was concerned about her future. As
an 18-year-old young woman, living in a rural area, she had been
unable to find a regular job. She had done the occasional
baby-sitting job for neighbors, but nothing regular, and nothing that
paid well. The prospect of graduating from high school and attending
college excited her, she wanted to study illustration, but not being
able to get a job meant that she wouldn’t be able to pay for
college or basic living expenses without taking out grants and costly
loans.
Sylvia had learned from her teachers
that, in the future, there will be less available jobs that didn’t
need a college degree. She had also been warned against going into
debt by various adults in her life. Her parent’s income was modest,
bordering on the poverty level. She had seen them struggle to pay off
their own debts, and pay the bills in general. She had also seen her
older friends, who had moved away from home, struggle financially.
Many of them had low paying jobs and some has lost their jobs.
Because of her own experience in trying
to secure work, and the experiences of others in her life, she
decided that she must start gaining work experience while still in
high school, or she would be unable to secure a job as a college
student. This would severely compromise her plans to study
illustration. School costs money. While her parents had promised to
help her in any way they could, paying her application fees and other
fees as much as possible, they would be unable to pay her tuition
costs.
The problem, she thought, was creating a
reason for people to hire her. Her grades were good and she had basic
skills most jobs require. She even had a food handlers permit,
required for most work in the food service industry. What she lacked
was the work experience that many employers were asking for. How
could she get experience if she couldn’t get a job to get the
experience with?
Sylvia was beginning to feel desperate.
It made her frightened to think that she may have to give up her
plans to go to school and get a degree. This compounded her fear and
frustration because she knew that, as an adult, not having a degree
would compromise her ability to make money as an adult. She was
afraid of moving out on her own, and becoming a functioning adult, if
she couldn’t find financial security.
Financial security and independence were
important to Sylvia. She knew that she may qualify for various grants
and scholarships, but she was afraid she would likely have to take
out large student loans if she couldn’t find gainful employment
while in college. She didn’t want to use her parents as a crutch in
life, burdening them with undo costs. Living in poverty was
unacceptable, as well. Instead, wanted a comfortable home, filled
with the things she loved.
In spite of her previous failures at
securing employment, to achieve her goals, Sylvia would continue to
apply for work, even tasks that she wouldn’t normally enjoy doing,
like working in fast food restaurants or housekeeping or cleaning
jobs. She would also seek out and apply for grants and scholarships
for school that she would not be required to pay back, both public
and private. As a high school senior she had taken some classes in
cosmetology and may take her first year in college to finish a
cosmetology license. This would allow her to work as a cosmetologist
while she pursues her studies in art. Because struggling as an artist
did not appeal to her, she has decided to take a minor in business.
This way, she will be able to better address the business side of
art, increasing her chances of being more successful, financially.
Conducting
the Interview
In conducting the interview with Sylvia
(not her real name), I used a combination of explorative
listening and attentive listening styles. I tried to use
mostly open-ended questions, inviting her to give me details.
Questions such as: “How are you feeling about moving away from
home?” and “Where did you learn that you needed a degree to get a
job?” helped her open up to me and think about details that went
beyond her surface thoughts. I also used questions such as, “What
do you think about that problem?,” “What do you want to get out
of school?” and “What will you do about getting a job?” In
some cases I simply said, “Tell me more about that.”
In order to make sure I was referencing
all aspects of the awareness wheel, I kept a text document
open on my computer with the different areas of the awareness wheel
listed as headings. I was then able to keep track of her answers and
direct my questions to make sure I was getting a full picture of the
issue. She knew I was doing this for an assignment, and we had talked
about this issue in more casual styles in the past, she said she was
comfortable with me taking notes in this way.
As she would give me answers to my
questions, adding details to her original answers, I would switch to
an attentive listening style. I would summarize what she had said and
ask her if that was what she meant. I also kept watch on her body
language, tension in her eyes, shifts in her position or gaze. I
would often ask a follow-up question about those shifts related to
her feelings: “Does that make you feel scared?” She would often
open up more as I acknowledged her emotional states and experience,
showing her that I respected her and would not judge her actions or
feelings about the issue. I never interrupted her.
My Own
Experience
While I was certainly assigned to do
this interview, Sylvia is someone I care deeply about. We had spoken
before about her current problems surrounding her transition from
high-school to college, and from late childhood to emerging
adulthood. My goal, then, besides finishing the assignment, was to
better understand her and what she was going through, as well as help
her understand her problem better, herself. I believe that talking
through a problem in this non-judgment way with someone you trust
will often help you see he problem in a different light, and reveal
solutions that you hadn’t previously thought of. Indeed, it may
show that what you thought was the original issue, may not have been
the source of anxiety at all, but a deeper desire for something else
entirely. She was very willing to speak to me, and chose the subject
herself, without any prompting on my behalf.
Because I wanted to help her find a
solution, as well, it was difficult to not “butt in” with my own
ideas. The point was to draw us closer together and increase
understanding, not impose my own thoughts or desires for her into the
mix. To my pleasant surprise, she brought up a few things I had
thought about on her own. Although I have my own feelings of what
should be a priority for these actions, I left it alone in favor of
letting her solve the problem herself. She may decide to ask me about
them later, she may not. I practiced holding my tongue and I hope it
will get easier the more I do it. We both expressed thoughts and
feelings of being happy about the way the interview went and I made
sure to thank her for talking with me in such an open way, as well as
helping me with my assignment.
As I practice these methods of
communication, I hope they will become second nature to me. That way,
my conversations will naturally be more effective, and more
fulfilling.